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Statement of Purpose
Useful Resources
Call 111 - When it is less urgent than 999

Appointments

Routine appointments - If you wish to make an appointment to see a Doctor, Nurse or our Healthcare Assistant, either please telephone us on 01902 333408 or visit the Surgery, during the Surgery opening times as detailed.

Any registered patient under the age of 16 years must be accompanied by a parent / carer.

If you require telephone advice from a Doctor or a Nurse regarding a medical matter, please contact the Surgery during the morning please.

Consultations with the Doctor of your choice are by appointment only. Chaperone - all patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. Please ask a member of staff about this and they will be delighted to assist you.

Urgent appointments - If you feel you need to be seen urgently, please tell the Receptionist, who will arrange for you to be seen as soon as possible, though not necessarily with the Doctor of your choice. Our Receptionists are under instruction to obtain sufficient information as to whether an urgent appointment is necessary. Please be prepared to give the Receptionist all the information that you may be asked for.

Home Visits - If you request a house call, our Receptionists are under instruction to obtain sufficient information so that the Doctors can judge whether a home visit is necessary and how urgent it is. Please be prepared to give the Receptionist all the information that you may be asked for.

Missed appointments / DNA`s (did not attend)* Please let us know if you are unable to keep your appointment so we can make it available to someone else.

Online System

You can book and cancel appointments online and request repeat prescriptions using Patient Access. You will need an account to access this service, please contact reception if you need an account.

Click below to access Patient Access (opens in a new window).

Patient Access

Mjog - Text message reminder service

You may already receive appointment reminders and health communications via SMS. To allow us to do this please ensure we have your `current` mobile telephone number. Please update this at reception.

Sickness Certificates

sick lady

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the Gov.uk website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - 'Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the Gov.uk website (where this information was sourced)

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