Appointments

If you are experiencing chest pain or feel you may have a life threatening emergency that requires immediate attention please dial 999

Routine appointments

If you wish to make an appointment to see a Doctor, Nurse or our Healthcare Assistant, either please telephone us on 01902 333408 or visit the Surgery, during the Surgery opening times as detailed. All appointments are face to face or you can request a telephone appointment if you prefer.

Any registered patient under the age of 16 years must be accompanied by a parent / carer.

Staff are trained to ask the nature of your problem this is to ensure you receive the time and care with the most appropriate clinician. Please do not be offended by this.

Urgent appointments

If you feel you need to be seen urgently, please tell the Receptionist, who will arrange for you to be seen as soon as possible, though not necessarily with the Doctor of your choice. Our Receptionists are under instruction to obtain sufficient information as to whether an urgent appointment is necessary. Please be prepared to give the Receptionist all the information that you may be asked for.

Cancelling or changing an appointment

Please let us know if you are unable to keep your appointment so we can make it available to someone else. You can cancel any unwanted appointments simply by replying `cancel` to the appointment reminder text messages sent. Or by calling the surgery on 01902 333408. Missed appointments will be monitored as per practice policy.You can cancel or change your appointment:

Use the NHS App to cancel or change an appointment
Use Patient Access to cancel or change an appointment
Phone us
Simply by replying to the text message appointment reminder with 'cancel'

Queries

Complete the online questionnaire for a general query. This form is not to be used for urgent queries.

Home Visits

Whilst we encourage our patients to attend the surgery where we have all the necessary equipment & facilities available, we do appreciate this is not always possible. If you request a home visit, our Receptionists are under instruction to obtain sufficient information so that the Doctors can judge whether a home visit is necessary and how urgent it is. Please be prepared to give the Receptionist all the information that you may be asked for. To request this call the surgery on 01902 333408 preferably before 10.00am. This will enable to doctors to plan their work.

You may only request a home visit if you are housebound or too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will decide how urgent the visit is. Please bear in mind that Home visits are usually allocated at the end of the clinicians morning surgery.

Chaperone

Consultations with the Doctor of your choice are by appointment only. Chaperone - all patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. Please ask a member of staff about this and they will be delighted to assist you.

Online System

You can book and cancel appointments online and request repeat prescriptions using Patient Access. You will need an account to access this service, please contact reception if you need an account.

Use access Patient Access.

Try the NHS App

You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.

If you already use online access you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp

ACCURx - Text message reminder service

You may already receive appointment reminders and health communications via SMS. To allow us to do this please ensure we have your `current` mobile telephone number. Please update this at reception.