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Flu Clinic Dates - October & November  2018

Monday 22nd October between 1-5pm

Tuesday 23rd October between 1- 4.30pm

Wednesday 24th October between 8.30am-11.45am & 1-5pm

Friday 26th October between 8.30am-11.45am

Monday 29th October  between 1-5pm

Tuesday 30th October between 1-4.30pm

Wednesday 31st October between 8.30am-11.45am & 1-5pm

Friday 2nd November between 8.30am-11.45am

Tuesday 6th November  between 1-4.30pm

Wednesday 7th November between 8.30am-11.45am

Friday 9th November between 8.30am-11.45am





This means you can access appointments at the weekends, week day evenings and Bank holidays.

The Unity hub is based at:

Pennfields Health Centre Upper Zoar Street Pennfields Wolverhampton WV3 0JH

For on the day bookings when your surgery is closed.

Telephone 01902 446688

To pre book appointments at the Unity hub please speak to your own practice

You may be offered an appointment with a practice nurse, clinical pharmacist, advanced nurse practitioner or a doctor.

The receptionist will book you in with the most appropriate clinician to deal with your problem.


A New Data Privacy Law will be introduced in May 2018 - please click on video link below that will explain how The Business Services Authority uses and protects your prescription information


Data Protection Privacy Notice for Patients


This privacy notice lets you know what happens to any personal data that you give to us, or any that we may collect from or about you.

This privacy notice applies to personal information processed by or on behalf of the practice.

This Notice explains:

  • Who we are, how we use your information and our Data Protection Officer
  • What kinds of personal information about you do we process?
  • What are the legal grounds for our processing of your personal information (including when we share it with others)?
  • What should you do if your personal information changes?
  • For how long your personal information is retained by us?
  • What are your rights under data protection laws?

The General Data Protection Regulation (GDPR) became law on 24th May 2016. This is a single EU-wide regulation on the protection of confidential and sensitive information. It enters into force in the UK on the 25th May 2018, repealing the Data Protection Act (1998).

For the purpose of applicable data protection legislation (including but not limited to the General Data Protection Regulation (Regulation (EU) 2016/679) (the "GDPR"), and the Data Protection Act 2018 (currently in Bill format before Parliament) the practice responsible for your personal data is Dr D M Bush - Principal GP

This Notice describes how we collect, use and process your personal data, and how, in doing so, we comply with our legal obligations to you. Your privacy is important to us, and we are committed to protecting and safeguarding your data privacy rights.

Please download the GDPR Privacy Notice

Important Patient Information....................

New Minor Ailments Service - July 2018

Ask your Pharmacist

If you have one of the conditions listed below - your pharmacist can provide advice and treatment for most people, without you needing to see a doctor first.

Minor Ailments Conditions Cough, Fever, Conjunctivitis, Earache, Pain, Headache, High Temperature, Athletes Foot, Bites, Stings and Allergies. Cold sores, Cold and Flu, Constipation, Cystitis, Diarrhoea, Dry Skin (Simple Excema) Dermatitis/Allergic Type Rashes, Earache, Earwax, Hayfever, Heartburn and Indigestion, Haemorrhoids, Infant Decongestant, Mouth Ulcers and Teething, Nappy Rash, Oral Thrush, Scabies, Sore Throat, Sprains and Strains, Sunburn, Threadworm, Vaginal Thrush, Warts and Verruca's.

How does it work?

Your consultation will be with a qualified pharmacist in a private room if required.  The pharmacist can supply some medicines to you that normally would need a prescription, without you having to see your doctor first.

Working in Partnership with

NHS Dudley Clinical Commissioning Group

NHS Sandwell and Dudley Clinical commissioning Group

NHW Wolverhampton Clinical Commissioning Group

How much does it cost?

As this is an NHS service, the Consultation is free.  If the pharmacist agrees that you need medicines, they will be provided free of charge for people who get free prescriptions

For more information, please contact:

v0.1 May 2018


Care Navigation

Care navigation is a person-centred approach that uses signposting and information to help Primary Care patients and their carers move through the health and social care system, as smoothly as possible. It enables frontline staff to provide patients with more information about local health and wellbeing services, both within and outside of primary care, in a safe, effective way.

This is a tried and tested model of care that has been tailored to local needs and services to improve access to Primary Care services for patients and reduce GP pressures all in one. Please click on the link below to view a short video....

Benefits of Care Navigation include:

  • Increases patient choice and control provide information about selection criteria (Our Care, Our Health Our Say 2006)
  • Does not require staff to make clinical decisions but supports staff in empowering patient choice
  • Practice Team working together to give consistent information
  • Audit trail to confirm what advice has been given & where the patient was signposted to
  • Enables patients to get the most appropriate service in a timely manner i.e. MECS
  • Supports the self-care agenda

This is the first phase of implementing care navigation into Wolverhampton practices, and will focus on navigating patients to:

View the 'What is Care Navigation?' powerpoint presentation here


We would like to advise you that the surgery will start to open on a Thursday afternoon from 2.00pm - 6.00pm with effect from 05 April 2018.  This will enable you to make or cancel appointments and collect your prescription etc...  A GP will be on site providing an 'Urgent - book on the day Clinic' between the hours of 4.30pm ~ 5.30pm.

Penn Surgery is part of the Unity Hub based at Pennfields Medical Centre, Upper Zoar Street, Pennfields, Wolverhampton, WV3 0JH.  With effect from April the Hub will provide extra access to appointments for our patients.  This will be from 6.30pm - 8.00pm Monday to Friday




The Wolverhampton Unity Hub

Need medical advice / treatment?


Every Saturday 08:00hrs – 14:00hrs


Pennfields Medical Centre Upper Zoar Street Wolverhampton WV3 0JH


Offering pre-bookable and Walk-in appointments available with a GP, Nurse Practitioner or Clinical Pharmacist

Enquire at Reception for more details



Welcome to Penn Surgery Online

The doctors and staff at Penn Surgery in Wolverhampton are proud to offer the highest standard of patient-centred healthcare.  We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including minor surgery, childhood vaccinations and well-person check-ups.

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around

If you require urgent medical assistance between 6.30pm and 8.30am Monday to Friday or at any time over a weekend or a Bank Holiday, which cannot wait until the surgery re-opens, you should call 111.   Calls to the NHS 111 service are free from both landlines and mobile phones.   If you have a life threatening medical emergency please dial 999

Showell Park Walk-in Centre is moving from Friday 1st April to the new Urgent Care Centre, 1st floor, above the Emergency Department at New Cross Hospital.

Walk-in Centre services at the Phoenix Walk-in Centre, Parkfield Road, WV4 6ED will remain unchanged.  They are available between 10am and 7pm Monday to Friday and 10am to 4pm on weekends and bank holidays.

The Out of Hours Doctors service is currently based at the Phoenix Centre, will also be moving from Friday 1st April to the New Urgent Care Centre, 1st Floor, above the Emergency Department at New Cross Hospital.

Don't forget that there are other healthcare options available instead of the Walk - in - Centre or calling 999.  Pharmacists can offer far more than just medicines.  They can provide you with an on the day consultation to talk about your symptoms

Patients should get the right care in the right place, the first time.  Accessing the right care in the right place will usually result in reduced waiting times.

Please call NHS 111 or use NHS Choices at for advice and guidance on where to access the right care for you.

For more information about Showell Park Walk - in - Centre and the Out of Hours Doctors move, please visit 



The Sound Doctor – World Class Patient Education Films

The Sound Doctor produces high quality films about a number of medical conditions online.  All the films are short, informative and interesting.  They will help you understand more about your condition and how to look after yourself better.

If you or any of your family would like to access this large film library please email: giving the name of your GP and practice.  You will be sent a link to click on, and you then just need to create a username and password of your choice.  That’s all you have to do!  Please do recommend this resource to your friends and family if you think they will benefit from the information.  As long as they live in this region they will be eligible for free access too.

Save time – do it online!

GP online services gives patients the option to book appointments, request repeat prescriptions and view their GP records, using their computer, tablet or smartphone rather than having to phone or visit their practice.

Online services complement the existing ways patients can access appointments, prescriptions and their records.

See our online services page for more information.

Online Grooming

A film has been produced by Leicestershire Police to warn children and parents of the dangers of online grooming


Friends & Family Test

From the 1st December 2014 all GP practices are required to ask patients the Friends & Family test questions that will be monitored by NHS England on a monthly basis. The two questions are as follows:

  • How likely are you to recommend our GP Surgery to friends and family if they needed similar care or treatment?

  • Can you tell us why you gave that response?

Please feel free to offer us your opinion of how you think we measure up against these questions by clicking on the 'Friends & Family survey' tab at the right of the page .


Enc 3b TWIRL logo

The Wolverhampton Integrated Respiratory Lifestyle (TWIRL) Group

We’re delighted to be one of the organisations supporting The Wolverhampton Integrated Respiratory Lifestyle (TWIRL) Project, alongside The Royal Wolverhampton NHS Trust, Compton Hospice, Wolves Community Trust, Age UK Wolverhampton and West Midlands Fire Service. 

Enc 3a TWIRL logo text LRWith the support of the Health Foundation, we have worked together to develop an informal community-based ‘breathing group’ for COPD patients. COPD is a condition where the airways become inflamed and the air sacs in the lungs are damaged. This causes the airways to become narrower, which makes it harder to breathe in and out.

The Wolverhampton initiative follows the success of a similar one in Coventry, where patients who joined the ‘RIPPLE’ projectdemonstrated an improvement in their wellbeing and felt less socially isolated.

TWIRL will meet weekly on Wednesday afternoons at Molineux Stadium, Wolverhampton starting Wednesday 20 July. Patients can take part in fun activities like bingo and quizzes, and receive structured education to help them better manage their condition whilst being supported by volunteers and health care professionals in an informal environment.

For more details about the group, please e-mail  or call 01902 444878. 


Online Access to Records


For those of you using online services for appointment booking and repeat prescription ordering you will need to register again by coming into the practice and completing a Registration Form and you will need to bring in 2 forms of identification with you  -  one being photographic - please ring the surgery for further information .........


  • We are happy to announce that we achieved 'GOOD' on everything on our CQC Visit on Thursday 28th January 2016 - please click on the further information bar to the right of this screen where you can view our full report!


  • How can the NHS improve support for carers?

The Department of Health wants to learn more about the lives of those who give their time and energy to support friends or family members needing care. They want to hear from carers, those who have someone care for them, business, social workers, NHS staff and other professionals that support carers. They are developing a new strategy to set out what carers need; one which reflects their lives and the health and financial concerns they have about themselves, their families and those they care for. The Department of Health’s call for evidence closes on 30 June 2016.


  • GP Earnings for Penn Surgery are published within our Quick Link section at the right hand side of the page for your information



  • Penn Surgery Patient Participation Group Information

Our next PPG Meeting will be held on Wednesday 7th March 2018 at 4.30pm at Penn Surgery. You are  very welcome to attend. We welcome new members and you can attend our quarterly meetings or be part of our virtual members group. We take patient feedback seriously and use this as a way of improving our services to you.


  • Named Accountable GP

Every patient at our practice has a named accountable GP who is responsible for their overall care at the practice.  Unless you are told otherwise, this is the GP you are registered with, but this does not stop you from seeing any other GPs at the surgery.  Your Named GP is Dr D M Bush.

Our patients have been informed of this via various communication methods to include, on this website, by telephone, at point of registration and other information sources.



The practice is fully accessible for all disabled patients and includes disabled toilet facilities.  The treatment room and all consulting rooms are on the ground floor.



If you have returned from GUINEA, LIBERIA OR SIERRA LEONE or cared for someone with Ebola in the past 21 days and you have a fever or feel unwell

Without touching anyone, please tell a member of staff at the surgery (by telephone - you should avoid attending the surgery or walk-in centre) or call 111



Certain medicines may affect your ability to drive!

 From 2 March 2015 there will be a new drug driving law in England and Wales.

If you are taking your medicine as directed and your driving is not impaired, then you are not breaking the law.

It is an offence to drive while your ability is impaired by drugs and, if in doubt, you should not drive. 

To find out more ask a member of the pharmacy team or your doctor or visit


(Site updated 11/12/2018)
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website